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“They don’t know how to contact the people in their lives without it,” she said. So many people are reliant on Facebook, WhatsApp or Instagram as primary modes of communication that losing access for so long can make them vulnerable to criminals taking advantage of the outage, said Rachel Tobac, a hacker and CEO of SocialProof Security. “It’s also a huge awakening that social media controls so much of my success in business.” “The outage today is frustrating financially,” Ross said. She said she tends to sell about two hand-knit pieces after posting a product photo for about $300 to $400. She posted a product photo about an hour before Instagram went out. Kendall Ross, owner of a knitwear brand called I’d Knit That in Oklahoma City, said she has 32,000 followers on her Instagram business page Almost all of her website traffic comes directly from Instagram. There are certainly other online services for posting selfies, connecting with fans or reaching out to elected officials, But those who rely on Facebook to run their business or communicate with friends and family in far-flung places saw this as little consolation. The outage came the same day Facebook asked a federal judge that a revised antitrust complaint against it by the Federal Trade Commission be dismissed because it faces vigorous competition from other services. It also showed that despite the presence of Twitter, Telegram, Signal, TikTok, Snapchat and a bevy of other platforms, nothing can easily replace the social network that over the past 17 years has effectively evolved into critical infrastructure. The company said the changes interrupted the communication, which had “a cascading effect on the way our data centers communicate, bringing our services to a halt.” In Monday night’s statement, Facebook blamed changes on routers that coordinate network traffic between data centers. Mike Schroepfer, Facebook’s outgoing chief technology officer, later tweeted “sincere apologies.” Regarding the internal failures, Instagram head Adam Mosseri tweeted that it feels like a “snow day.”
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The stricken content-delivery company in that case, Fastly, blamed a software bug triggered by a customer who changed a setting.įor hours, Facebook’s only public comment was a tweet in which it acknowledged that “some people are having trouble accessing (the) Facebook app” and said it was working on restoring access.
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The last major internet outage, which knocked many of the world’s top websites offline in June, lasted less than an hour. “This is epic,” said Doug Madory, director of internet analysis for Kentik Inc, a network monitoring and intelligence company.
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